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You will meet, and talk with the senior care team, the following is an introduction to their roles, and how they will support you and your loved ones whilst receiving the Ethicare service.
We understand that letting someone into your home to provide you with care and support can be a big decision, so that is why our home care teams consist of sensitive, compassionate, highly trained and experienced people who are used to providing support with the unique and differing needs of those who use our service.
Many people who decide to take a career in care decided to do so after having cared for a loved one themselves so they understand the importance of respect, dignity, choice and control.
It is important that your needs and wishes are reflected in the person who supports you, and that is why your personal care worker is allocated to you based on the support you require and the skills that will be required to provide this.
Security, safeguarding, regulation and memberships
All staff undergo an enhanced Disclosure and Barring Service (DBS) check, this was formerly known as CRB; Criminal Records Bureau check.
As a care provider, we have a duty to ensure that we safeguard our customers. This means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. This is fundamental to creating a high-quality home care service.
All of our care staff work to the regulatory Codes of Practice; including that of the Health and Care Professions Council – England.
Our network of branches are registered with the government:
In England this is the Care Quality Commission (CQC).
We are members of the UKHCA (UK Home Care Association), Ceretas (formerly the British Association for Domiciliary Care), and various other membership organisations.
Ethicare undertakes regular audits and inspections to ensure total compliance, giving you peace of mind and reassurance.
Each local Ethicare service area has a senior care team
Each of them take great pride in the home care service they deliver. Our senior home care teams are highly trained, qualified care professionals with lots of care experience. Each have a genuine passion for working in care and for making a real difference in the lives of our customers, as well as ensuring that our Care Workers receive the best support and training in their role.
Quality Mangers and Field Care Supervisors have the day to day responsibilities of ensuring that our dedicated team of Home Care Workers are managed and mentored well, always working towards the agreed person centred care plan, and in line with regulatory requirements.
Meet Our Team
Registered Manager – Nikki Hey
Our Registered Manager, Nikki Hey, is registered with the Care Quality Commission (CQC) and is dedicated to ensuring the effective and compliant operation of all Ethicare branches.
As the Registered Manager, Nikki holds overall responsibility for ensuring services are delivered in line with regulatory requirements, best practice standards, and the organisation’s commitment to high-quality care.
Nikki works closely with the entire team to promote a culture of compliance, continuous improvement, and person-centred care. She also oversees staff training and professional development, ensuring all employees maintain the knowledge, skills, and competencies required to provide safe and effective support.
With over 23 years of experience across both home care and residential care settings, Nikki brings a wealth of knowledge, leadership, and expertise to the organisation, helping to ensure the highest standards of care for the people we support.
Quality Manager – Joanne Rogers-Forbes
The Quality Manager is responsible for overseeing and maintaining the overall quality of service delivery across the branch. Although they do not provide direct care, they are often one of the first members of the Ethicare team that service users and their families will meet.
Joanne has a strong professional background, having worked as a Social Worker for over 15 years. Her extensive experience in health and social care enables her to effectively assess individual needs, promote positive outcomes, and ensure services are delivered to the highest standards.
As Quality Manager, Joanne is qualified to carry out Care Assessments and develop comprehensive, person-centred Care Plans tailored to individual needs. She plays a key role in ensuring that the branch consistently meets and exceeds regulatory standards and compliance requirements, while also overseeing staff training to ensure qualifications, knowledge, and competencies remain up to date.
The Quality Manager role combines strategic quality oversight with elements of the Care Supervisor role, providing guidance, support, and leadership to ensure the highest standards of care and service
Field Care Supervisor Team
Our team of Field Care Supervisors can often be seen out in the community supporting, mentoring, and training our care workers to ensure the highest standards of care are maintained.
You are likely to meet a Field Care Supervisor when they carry out your initial care assessment. They are responsible for regularly reviewing care plans to ensure the support we provide continues to meet your individual needs as they change over time.
Our Field Care Supervisors are highly qualified in Health and Social Care and hold specialist care assessment qualifications. They are available to answer any questions you may have about home care services, whether you are already receiving support from Ethicare or are considering our services for yourself or a loved one.
To help ensure a smooth introduction to our service, a Field Care Supervisor will also attend your first care visit to introduce your care workers and ensure that all needs & requirements are met within each and every care call.
Care Coordinator Team: Rukhsana Qabal, Tanya Radbone, Kaailah Khan
Our team of experienced Care Coordinators are qualified in Health and Social Care and, in many cases, have previously worked as care workers themselves. This valuable hands-on experience enables them to understand the needs of both our customers and care staff.
The Care Coordination Team is responsible for ensuring that care workers arrive at the correct time and are able to complete their visits efficiently and effectively. They also manage any staffing changes, such as sickness absence or annual leave, and will ensure that you are informed promptly of any adjustments to your care schedule.
In addition, Care Coordinators carefully match care workers to each individual service user, ensuring they have the appropriate skills, qualifications, and experience to deliver care in line with the agreed care plan. They also take into account any specific preferences or requirements requested by the customer to help provide a consistent, person-centred service.
CQC Registered
CQC Registered & Rated
Associations
